IT that's looked after, for one monthly fee.
Support when your team needs it, and maintenance that stops problems before they start. One accountable team, priced per user.
What's included
| Helpdesk support | Phone, email and remote support, Monday to Friday, 9am to 5pm, with a 15-minute first response. |
|---|---|
| On-site visits | An engineer on site when a fault needs hands on the equipment, anywhere in the UK. |
| Updates and patching | Windows, macOS and application updates tested and applied on a schedule. |
| Security | Endpoint protection, email filtering and multi-factor authentication (MFA), monitored centrally. |
| Backups | Backups of devices and Microsoft 365, checked daily and test-restored regularly. |
| Microsoft 365 and Google Workspace | Users, licences, mailboxes, shared drives and security settings managed for you. |
| Starters and leavers | New staff set up on day one, and access removed on a leaver's last day. |
| Asset register and reporting | An up-to-date list of every device, plus a regular review of tickets, risks and what's coming up. |
How it works
Audit
A free health check of your devices, network, backups and security.
Plan with a fixed quote
We agree what's covered, fix the urgent gaps and quote one monthly price per user.
Onboard
We document everything, install our monitoring and introduce your team to the helpdesk.
Run and improve
Day-to-day support, plus a regular review of what to improve next.
Pricing
Priced per user per month. We quote your exact figure after a free health check.
Sectors that use it
Questions
How fast do you respond?
Our first response is within 15 minutes during support hours, Monday to Friday, 9am to 5pm. Out-of-hours cover is available by arrangement.
Do you come on site?
Yes. Most issues are fixed remotely, and an engineer comes to site when the fault needs it. We cover the whole of the UK.
Can you take over from our current provider?
Yes. We plan the handover, collect documentation and passwords, and move support across without a gap.
What's not included?
New hardware (unless you use hardware-as-a-service) and larger projects, which we quote at a fixed price before any work starts.
Find out what your IT needs
A free health check ends with a written list of what to fix first.
Book a free IT health check