MANAGED IT SERVICES
MANAGED IT SUPPORT
Modern businesses utilise IT to get an edge over their competitors. A smooth-running IT system is essential for optimum productivity. We understand it can be challenging to maintain it on your own – this is where ITRev can assist you.
Think of us as an in-house IT department that provides day-to-day IT support and looks after your technology stack so you can concentrate on your business. We endeavour to tailor our services to your needs and we work proactively (often behind the scenes) to deliver a five star experience. You will be provided with a dedicated point of contact in the form of an assigned engineer who will understand your business and its’ IT infrastructure.
Our engineers are qualified to resolve majority of the issues remotely. However, in case a resolution requires physical presence then an on-site engineer will visit your premises.
Contact us now to find out more about our service offerings.
REAL-TIME MONITORING
We use state of the art monitoring software to keep an eye on your systems (Servers, workstation, routers & switches etc). Our engineers are alerted in real time as a problem occurs and they start working towards a resolution often before users even realise. Below are some of the key indicators that we monitor pro-actively:
- Low disk space
- Backup failures
- Stopped services
- Windows update issues
- Anti-virus alerts
- Device disconnection
MANAGED BACKUP
It is imperative for a business that its IT systems remain operational. However, in production environments these systems are prone to failure causing business disruption.
We all know backups are important, have you ever considered:
- Whether your backup solution aligns with your business needs?
- Are you backing up critical applications?
- Do you know how long it will take for your data to be restored in case of a disaster?
Our managed backup solutions ensure that your data is backed up and validated regularly so any lost information can be recovered in a timely manner to minimise disruption.
We will work with you to highlight the most important aspects of your business that require backup (critical applications, hardware, important data etc.) and implement a solution tailored to your needs.
INFRASTRUCTURE SUPPORT
We can support your entire IT infrastructure, including:
- Servers
- Network equipment
- Storage devices (NAS, SAN etc.)
- On-site & Off-site devices (Desktops, Laptops, Phones & Tablets etc.)
We will monitor your IT inventory on a regular basis and provide the maintenance necessary to keep it fully operational. This includes arranging warranty repairs and replacing parts if necessary.
From time-to-time we will provide recommendations on any required upgrades and facilitate them seamlessly. ITRev has formed trusted partnerships with industry leaders, which can be leveraged to your advantage. We get exclusive perks and discounts from our suppliers that we pass on to our clients.
