ITRev understands that each educational establishment is unique. Whether you are a state/ private school, academy trust, college or a university – we can tailor our services to your specific needs.
Our experienced engineers are qualified to support specialist hardware and software used in the industry complimented by our procurement team, that can acquire these from vendors at preferential rates.
Some key features of our IT support package include:
- Service Desk Portal – each user gets access to our service desk portal where they can log issues and monitor progress
- On-site Technician (DBS checked) – we can provide you with an on-site technician as per your needs (for as many days as required)
- Unlimited Remote and Telephone support – Your assigned engineer will understand your IT infrastructure and provide unlimited support as and when required
- Proactive Monitoring – we utilise state of the art software to monitor your IT stack in real time. In case of failure, alerts are passed on to our engineers – who often work in the background to fix issues without you even realising
- Inventory – We look after your assets by keeping detailed documentation of your equipment and provide recommendations for upgrades to compliment your IT roadmap
- Warranty Management – We ensure that your equipment is covered by warranty and raise warranty claims when required.
Contact us now to find out how we can assist you in achieving your IT goals.